This issue is caused by a recent update to the generic printer driver that is installed on your computer. To resolve this issue, please delete the existing printer driver, and reinstall the printer driver using the following steps:
1. Delete the existing printer driver:
How to delete the printer driver
a. Click → (All apps) → Windows System → Control Panel.
b. Click View Devices and Printers, under Hardware and Sound.
c. Right-click on the printer driver and then left-click on Remove device.
If the printer driver is not listed, go to step 2.
d. Click Yes, to confirm that you want to delete the driver. Go to step 2.
2. Add the printer driver
How to add the printer driver
a. Click → (All apps) → Windows System → Control Panel.
b. Click View Devices and Printers, under Hardware and Sound.
c. Click Add a printer. The computer will begin searching for an available network printer.
d. Even if your machine appears in the list, click The printer that I want isn’t listed.
This step will prevent the computer from re-adding the generic driver, which doesn’t offer full functionality of the machine.
e. Click My printer is a little older. Help me find it.
f. Windows should locate any printer on the network.
g. If you receive a message stating that the driver is already installed, select Replace the current driver and then click Next.
h. Leave the default printer name and then click Next.
i. Select a printer sharing option and then click Next. It’s typically not necessary to share a network-connected printer driver. All compatible network-connected computer should be able to communicate with the printer through the router.
j. You may set your machine as the default printer. If you want to print a test page, you may do so.
k. Click Finish. Go to step 3.
3. Attempt to print a document or a test page. Click here for instructions on how to print a test page.